Delivery damage when shipper fails to respond

How to file a claim for shipping damages when FedEx is the shipper and the sender fails to send you a RMA after a written request.

Have the tracking number for the item you wish to file a claim on.

Take photos of damaged to box before opening it.

Have your purchase receipt showing total with all perks and shipping.

If you have repaired the damage have receipt for total cost due to shipping damage.

Have a copy of your written request to return damaged package.

Start Here:

https://www.fedex.com/apps/onlineclaims/?locale=en_US

Decide which pull down is correct damage or missing parts.

Fill in your tracking number information that will pull up your account information. Attach the documents listed above. You may submit online or Fax to FedEx. Include the information you can document as to total cost you are out.

They will contact the shipper and if they fail to respond to the request then FedEx will reimburse you directly.

Never return a damaged item without the consent of the shipper. In the case of Wave Electric Bicycles, it was a plastics company in Carson who the containers were delivered to. You need a RMA from the originator to send it back and have an understanding they will respond to you.

If your claim is for incorrect parts that is the responsibility of the campaign owner to make you whole. Indiegogo states the campaign owners must send the perks. If in place of what you funded, you receive parts not intended for the Wave Bike then fill out this form.

https://support.indiegogo.com/hc/en-us/requests/new?ticket_form_id=45336

Helpful Phone numbers:

1.800.GoFedEx  or 1.800.463.3339   

Indiegogo phone support  866-641-4646

If you wish to file a complaint against Wave:

https://oag.ca.gov/contact/consumer-complaint-against-business-or-company